Overall Rating

4.5

Based on 393 reviews

Sales Rating

4.8

Based on 132 reviews

Service Rating

4.4

Based on 256 reviews

Steven Eagell Toyota (Birmingham)
By Hansy
3 years 7 months ago
Thanks for the welcome Pleasant experience
Average service
Steven Eagell Toyota (Birmingham)
By Jackiet15
3 years 7 months ago
Staff pleasant but mix up on booking in my car did not prove a happy experience
Lack of communication
Steven Eagell Toyota (Birmingham)
By meonthenet
3 years 7 months ago
I was told my car was washed and ready after being serviced only to find it parked outside in the same state as I brought it in.
Great service
Steven Eagell Toyota (Birmingham)
By Bobus
3 years 7 months ago
Given a time and was ready at the given time.
Very unhelpful and rude
Steven Eagell Toyota (Birmingham)
By Micky mouse dealer
3 years 8 months ago
They do not like carrying out warranty work so much for 5 year warranty more like a 5 minute warranty
Gd service
Steven Eagell Toyota (Birmingham)
By Kaythiara
3 years 8 months ago
I used for repair and it all done well am happy
Good
Steven Eagell Toyota (Birmingham)
By Zulfiqar shah
3 years 8 months ago
I used a week ago I am happy
Recalls
Steven Eagell Toyota (Birmingham)
By S watson
3 years 9 months ago
Excellent service, very prompt with my vehicle! Thank you
Poor service
Steven Eagell Toyota (Birmingham)
By Wbrom
3 years 9 months ago
On the way home the warning message on my dashboard said 'Low engine oil level'. When I checked the oil level it was way below the minimum Mark. The workshop manager that was sent to check it said that they used the wrong data sheet in the workshop and put the wrong amount of oil, 4L instead of 6L.
Rude Staff and Poor Service
Steven Eagell Toyota (Birmingham)
By Craig33
3 years 9 months ago
I booked an AM session for my MOT along with a courtesy car. The confirmation email stated the appointment was "From 8:30". When I attended at 9:30 I was told I had missed my appointment and would have to book another appointment. After a discussion and showing the engineer the confirmation email, they agreed to do the MOT "Just this once". Rather than an apology, I was told I was still late and if I had any issues I would have to raise it with the Toyota booking centre that sent the email. When I requested the courtesy car I provided my driving license but was also asked for my National Insurance Number. Again after being told I was informed to bring my NIC in the email, I showed them the email again which had not information about bringing my NIC. Despite this I was told I couldn't have the courtesy car and would have to wait. Meaning I had to cancel the other things I had planned that morning. At no point did the garage apologise, and continued to tell me I was at fault and I needed to raise any issues with Toyota's central booking centre.

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